FAQs

Frequently Asked Questions

1. What kind of cell phone parts do you sell? At iShine Wireless, we offer a wide range of mobile phone components including LCD screens, batteries, flex cables, camera modules, speakers, charging ports, and more for brands such as Apple, Samsung, LG & more.

2. Are your products original? While we offer a selection of both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts, the availability depends on the product and model. Please refer to the product description for information on the part’s origin.

3. How can I place an order? To place an order, you can add items to your cart on our website and proceed to checkout. If you have any questions or need help placing your order, please contact our customer service team who will be happy to assist.

4. What payment methods do you accept? We accept a variety of payment methods including Visa, MasterCard, American Express, and PayPal. Our secure payment gateways ensure the safety of your transactions.

5. How quickly do you ship orders? We strive to process and ship orders within 1-2 business days. The delivery time depends on your location and the chosen shipping method.

6. Do you provide tracking information for shipments? Yes, once your order has been shipped, we will send you a confirmation email with the tracking information.

7. Do you offer bulk order discounts? Yes, we offer discounts for bulk orders. The discount amount depends on the quantity and the specific parts ordered. For detailed information, please contact our sales team.

8. What is your return policy? We offer a 30-day return policy for defective or incorrect items. Please refer to our Return Policy page for complete details.

9. How can I contact customer service? You can reach our customer service team via email at ishinewirelessusa@gmail.com or by phone at (972) 243-4131. Our team is available Monday to Friday, 9 AM to 5 PM (PST).

10. Do you have a physical store? Yes, we are located at 11311 Harry Hines Blvd #503, Dallas, TX 75229

11. How do you ensure the quality of your parts? Our parts are sourced from reliable, world-class manufacturers. Each part is rigorously tested for quality and performance before it is shipped out to ensure our customers receive the best possible products.

If your question wasn’t answered in the above FAQs, feel free to reach out to our customer service team. We’re always happy to help!